Digitalizing key business processes

Legal services agency: 95% reduction in time spent on preparing client documents by highly qualified staff

Initial situation:

A legal services agency, which helps its clients with tax calculations, must receive an initiating set of documents and forms from each client.

The problem is that often clients send the documents incomplete, with mistakes or of an incorrect format.

This causes the agency staff to spend a considerable amount of time communicating with clients to get everything in order.

Highly qualified staff is expensive. It costs a great deal to spend time on trifling document preparation work. It is also impossible to have lesser-qualified staff do this work. Only a legal expert knows how to fill out documents correctly.

What we did:

A custom client application was developed. It provides an action checklist and allows clients to scan and upload documents.

The system gives cues and advice at each step for every document and form. In essence, the application has a legal expert work algorithm.

In addition, the system gathers and sorts all documents accordingly and in one place. Before, the consultants had to do this work manually.

Also, with centralized and standardized data record, it is now easy to reassign cases between the consultants.

Technologies used in this project:

– iOS app. Swift framework, MVC architecture, Realm DB, Open CV
– Web front. Angular2, jQuery, Bootstrap
– Backend. PHP/Lumen, REST, Maria DB
– External services. Twilio (sms transport), AWS S3 (storage) 

The outcome:

The application helps to avoid or correct most of the common errors. Customers use it when sending the initiating sets of documents and forms.

The legal staff spends significantly less time on working through received documents. It still saves time, even if the received documents still have errors, which the consultants have to address.

The consultants just mark the incorrect documents. And the application automatically sends customers corrective recommendations.

The result was that the legal agency was able to reduce the highly qualified staff time spent on working with customers by 95%.

A new level of service and utility for clients

Online car parts store: product search time reduced from 10 minutes to 10 seconds

Initial situation:

The spare auto parts buying process is a challenging task. This is because there are genuine and non-original auto parts available to buy.

Multiple databases available for non-original auto parts vary in accuracy and credibility and sometimes do not have car parts even listed. You cannot always tell for sure if a part is the right fit for your car.

As a result, to find a single car part for a client can take anywhere from 10 to 40 minutes!

What we did:

The auto part selection algorithm was written out in detail including all, even non-standard, situations.

A mobile application was developed based on the algorithm.

A system for scanning car documents was created.

A simple document scan recognizes the VIN number of the auto and finds car parts specific to the model. 

Technologies used in this project:

– iOS app. Swift framework, MVVM architecture, Core data, ML Kit, Apple Vision
– Android app. Kotlin framework, SQLite, ML Kit
– Web front. Angular2, jQuery, Bootstrap
– Backend. PHP/Lumen, REST, Maria DB
– External services. Twilio (sms transport), AWS SNS (push service), AWS S3 (storage), Geolocation API, payment and delivery systems API, vehicle identification API 

The outcome:

Now, finding a car part takes not 10-40 minutes, but only 10 seconds!

As it stands, nobody in the industry has this kind of technology. This gives our client’s store a competitive edge.

Two types of clients use the application today:

1. End users who buy the auto parts for themselves

2. Car service personnel who service the cars

Car service staff statistics:

• After the induction on how to use the application, 100% of specialists install it on their phones
• 82% start ordering auto parts through the application

An application for merchandising display quality control at supermarkets

New quality control approach for products displayed on shelves

Initial situation:

Today, producers who work with retailers have to employ numerous merchandisers to ensure quality control for their products displayed at stores.

An Application That Speeds Up Check-In & Gangway by 5 Times

Initial situation:

The check-in process is the critical stage when boarding a cruise liner. It entails companies to check each passenger’s ticket.

Also, this when all the information is scanned and checked including tickets, passports, and other relevant data before the passengers get onboard.

Usually, this procedure turns into a long line of unhappy people who have to wait for 3 or 5 hours for their turn to be checked through.

Addressing the issue:

We developed a mobile Check-In & Gangway application – a solution that allows a fast and convenient check-in & gangway service working on Windows, Android, and IOS tablets.

With the Check-In & Gangway application, the optimized Check-in procedure looks as follows:

1. An employee registers with the device’s camera the ticket and other required documents, takes the passenger’s photo and logs the details

2. A passenger confirms the provided data by his/her electronic signature

3. After the client is successfully checked in, the system creates a guest profile and places it into the cruise ship passenger database. This allows the passenger to use the customer profile across the different services provided on the cruise liner during his trip

The outcome:

When a passenger first registers onto a cruise ship, the time spent on the check in process is 5 times less.

The Check-in & Gangway application allows to identify or bill the registered passenger instantly within a few seconds across the various facilities available on the cruise ship and when boarding again after a stopover.

A brand new tool for a manufacturer to grow retail sales

Initial Situation:

Car parts market

Car part makers spend significant sums on promoting their brand and products. But tracking the results is difficult.

Multiple research cases showed that the opinion of retail assistants is that what matters the most. It is decisive in 80% of all sales.

Only 20% of buyers decide what to buy out of their own opinion. And it is not guaranteed that manufacturer advertising plays any part.

What we did:

We developed a unique marketing platform for the manufacturer. It allows a connection with retail assistants through a smartphone app.

The manufacturer launch product or range campaigns on the platform. Retail assistants get a financial reward when they sell a promoted item.

To register sales, retail assistants use the smartphone app. They scan product barcodes and sales receipts.

The platform also allows having control over how products are displayed on shelves at different retail spots.

The manufacturer designs display instructions and sends them to retail assistants. Retail assistants send back a photo of a complete display.

In addition, we developed a swift scan function for further stock management. Retail assistants go along shelves capturing products on camera. The app registers products and rewards retail assistants.

Also, the manufacturer uses the app to provide educational videos for retail assistants. The uploaded materials help learn products’ unique qualities and selling points.

Once retail assistants finish a training program, they use the app to complete a test. This shows how well they learned the information. Upon succeeding, retail assistants get a reward.

The outcome:

The result of the project was the development of a new marketing platform. The system allows manufacturers to have a direct effect on retail sales. Before that, it was only possible to work with distributors.

Now, the manufacturer gets direct sales statistics from separate regions, cities and stores.

Currently, the system has over 11,000 retail assistants from 9635 stores. It covers 411 cities.

A substantial shift towards the new platform occurred. The manufacturer uses the platform to instruct and to promote sales.