How IT solutions can give a competitive advantage to a business
Most often, we work with companies that want to gain a competitive advantage in the market by adding a new IT solution to their business model.
These competitive advantages usually come from two areas:
- A fundamental internal optimization (significant expenses cuts or a new level of service)
- A new level of utility or profits for clients
Here are some examples of our projects.
Digitalizing key business processes
Legal services agency: 95% reduction in time spent on preparing client documents by highly qualified staff
Initial situation:
A legal services agency, which helps its clients with tax calculations, must receive an initiating set of documents and forms from each client.
The problem is that often clients send the documents incomplete, with mistakes or of an incorrect format.
This causes the agency staff to spend a considerable amount of time communicating with clients to get everything in order.
Highly qualified staff is expensive. It costs a great deal to spend time on trifling document preparation work. It is also impossible to have lesser-qualified staff do this work. Only a legal expert knows how to fill out documents correctly.
What we did:
A custom client application was developed. It provides an action checklist and allows clients to scan and upload documents.
The system gives cues and advice at each step for every document and form. In essence, the application has a legal expert work algorithm.
In addition, the system gathers and sorts all documents accordingly and in one place. Before, the consultants had to do this work manually.
Also, with centralized and standardized data record, it is now easy to reassign cases between the consultants.
Technologies used in this project:
– iOS app. Swift framework, MVC architecture, Realm DB, Open CV
– Web front. Angular2, jQuery, Bootstrap
– Backend. PHP/Lumen, REST, Maria DB
– External services. Twilio (sms transport), AWS S3 (storage)
The outcome:
The application helps to avoid or correct most of the common errors. Customers use it when sending the initiating sets of documents and forms.
The legal staff spends significantly less time on working through received documents. It still saves time, even if the received documents still have errors, which the consultants have to address.
The consultants just mark the incorrect documents. And the application automatically sends customers corrective recommendations.
The result was that the legal agency was able to reduce the highly qualified staff time spent on working with customers by 95%.
A new level of service and utility for clients
Online car parts store: product search time reduced from 10 minutes to 10 seconds
Initial situation:
The spare auto parts buying process is a challenging task. This is because there are genuine and non-original auto parts available to buy.
Multiple databases available for non-original auto parts vary in accuracy and credibility and sometimes do not have car parts even listed. You cannot always tell for sure if a part is the right fit for your car.
As a result, to find a single car part for a client can take anywhere from 10 to 40 minutes!
What we did:
The auto part selection algorithm was written out in detail including all, even non-standard, situations.
A mobile application was developed based on the algorithm.
A system for scanning car documents was created.
A simple document scan recognizes the VIN number of the auto and finds car parts specific to the model.
Technologies used in this project:
– iOS app. Swift framework, MVVM architecture, Core data, ML Kit, Apple Vision
– Android app. Kotlin framework, SQLite, ML Kit
– Web front. Angular2, jQuery, Bootstrap
– Backend. PHP/Lumen, REST, Maria DB
– External services. Twilio (sms transport), AWS SNS (push service), AWS S3 (storage), Geolocation API, payment and delivery systems API, vehicle identification API
The outcome:
Now, finding a car part takes not 10-40 minutes, but only 10 seconds!
As it stands, nobody in the industry has this kind of technology. This gives our client’s store a competitive edge.
Two types of clients use the application today:
1. End users who buy the auto parts for themselves
2. Car service personnel who service the cars
Car service staff statistics:
- After the induction on how to use the application, 100% of specialists install it on their phones
- 82% start ordering auto parts through the application
A few words about us:
We develop products ranging from simple mobile applications to function-heavy IT platforms.
Our clients come from many different sectors including:
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Automotive
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Wholesale
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Telecoms
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E-commerce
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Security
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Legal services
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Pharmaceutical
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Etc.
What business tasks can we help:
1) When a company has an internal process that needs to be digitalized.
2) When there is a need to create own digital platform or service – e.g. it can be a mobile web application with complex back-end.
3) When the company already has an application but it doesn’t completely satisfy the needs. That is, you need a customized fix for the existing solution.
4) When a company already uses several IT solutions, but they are not integrated with each other and this slows down the internal processes.
What our clients say:
“Just within 6 months our product was being used by 11,000 people!”
“95% reduction in time spent on preparing client documents by highly qualified staff.”
“We now receive 67% of orders through this new application.”
”Now, with this new app, when passengers register onto our cruise ships, the check in time is 5 times faster.”
As a company we help businesses to digitalize internal processes with software solutions. We know firsthand that too often problems during the implementation course repeat themselves over again.
So we will hold a series of free consultations for those businesses that can benefit from our expertise.
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